Thank you for placing an order with TOCCA! We’re sorry you’re having issues with your order. If FedEx has reported your order as delivered and it has not arrived, please wait 24 hours before reaching out to us, as FedEx and USPS sometimes reports packages as delivered before they arrive. Please also check with any neighbors, mailrooms, or doormen who may be holding your package for you. If, after 24 hours, you still have not been able to locate your order, please reach out to support@tocca.com with your order number so we can follow up.