We’re sorry to hear you’re having issues with our products! Please send an email to support@tocca.com with your order number, a photo & description of the defect/damage, and if you would prefer a replacement item or a refund. Our customer service representative will reply the status of your request and next steps.
If you did not purchase your TOCCA product through TOCCA.com directly, please handle all returns/replacement requests through the store where you purchased your product.